Refund policy

Birdies and Beer — Return and Refund Policy
Last updated: November 9, 2026

The 19th Hole: Returns and Refunds

Please read this Return and Refund Policy before you place an order. By placing an order with Birdies and Beer, you agree to this policy, our Terms of Service, and our Shipping Policy.

Birdies and Beer is a dropshipping store. Items are fulfilled by suppliers. Returns, exchanges, restocking fees, and refund timing follow the policy of the supplier that fulfilled your item, as applied to orders placed through our store. Those terms may differ from the terms on the supplier’s own website. Each product’s return terms come from its supplier and are available on request before you purchase; email support@birdiesandbeer.com and we will provide them. Return terms are not listed on every product page. We will also confirm the applicable terms when you contact us to start a return.

How to Start a Return

Contact us first. Do not mail an item back until we have authorized the return and given you instructions. Unauthorized returns may be refused or returned to you at your expense.

Email support@birdiesandbeer.com with your order number, the item, and the reason for the return.
Wait for our written authorization and return instructions. We will confirm the supplier’s applicable window, condition requirements, restocking fee, and return-shipping responsibility.
Ship the item as instructed, in the required condition, and use a trackable method. Keep your return tracking number. We are not responsible for a return package that is lost or damaged in transit if it was not shipped as instructed or was not trackable.

All return requests should be sent to us at the email address above. Do not contact the supplier directly unless we ask you to. We will work with the supplier on your behalf.

Return Windows, Condition, and Non-Returnable Items

Return windows vary by supplier and are typically measured from the delivery date. Many suppliers require a request within 14 or 30 days of delivery. Some use a shorter window. If you ask us after the supplier’s window has closed, we may not be able to accept the return.

Unless we or the supplier tell you otherwise, items must be unused and unworn, in the same condition in which they were received, with all original packaging, tags, labels, parts, and accessories.

Items that are used, worn, altered, damaged, dirty, missing packaging or tags, or otherwise not in resalable condition may be rejected or refunded only in part, as the supplier’s policy and applicable law allow.

The following are typically not eligible for return, except where the item is defective, we or the supplier shipped the wrong item, or law requires otherwise:

Custom, custom-fitted, personalized, engraved, or specially ordered products
Items marked final sale, closeout, clearance, or sale, if the supplier treats them as non-returnable
Gift cards
Intimate, sanitary, or personal-care goods
Perishable goods
Hazardous materials

For reference, these are the published return rules of several suppliers whose products we currently sell. The terms that apply to your order are the terms the fulfilling supplier applies to that order, which we will confirm when you contact us:

ParWest Golf: Returns generally must be requested within 14 days of delivery. Items must be unused, unaltered, and in original packaging with tags and accessories. Approved returns are subject to a 15% restocking fee, except when the return is due to ParWest’s error, a defective product, or an incorrect item. Original shipping charges are non-refundable. The customer pays return shipping unless the return is due to ParWest’s error, a defect, or an incorrect item. Custom-built, custom-fitted, personalized, vendor-shipped, and specially ordered products are generally final sale. Unauthorized returns may not be accepted. Source: ParWest Golf’s published refund policy.
Club Rehab: 30 days from delivery. Customer pays return shipping unless the return is due to Club Rehab’s mistake, a defect, or an order issue. Original shipping is non-refundable. Approved returns are subject to a 15% restocking fee, except for wrong item, defect or damage, or an issue caused by Club Rehab. Unused, unworn, original packaging required. Sale, clearance, custom, special-order, and final-sale items are generally not returnable.
Pins and Aces: 30 days from purchase for a refund if unused and in original packaging; after 30 days, an exchange may be available if unworn and in original packaging, according to their published policy. Gift cards and certain other goods are not returnable. Their consumer site states that they offer free returns; we will confirm whether that applies to an order placed through our store before we authorize your return.
ReadyGOLF: 30 days from delivery. Unused, unopened, original tags and packaging, and trackable return shipping required. Shipping charges are not refundable and may be deducted from the refund, including the actual shipping cost if the original order qualified for free shipping. Final-sale items cannot be returned. Some items may be subject to a restocking charge. A shipping charge applies to returns or exchanges that are not due to their error.
2putt: 30-day return policy, except closeout and other non-returnable items, which are final sale. Unused, unworn, with tags and original packaging. Returns must be authorized first. Their published policy states that they send a return shipping label for accepted returns; original shipping charges are treated as non-refundable on their site. We will confirm the shipping responsibility that applies to an order placed through our store.
Abacus Sportswear US: 15 days from delivery for U.S. shipments. Unworn, unaltered, original tags attached. A $15 restocking fee applies unless a supplier-offered protection option that waives it was purchased. Dirty items or items missing tags may be rejected or subject to a higher fee. Shipping fees are non-refundable. Sale items are final sale. Their consumer site states that they ship only within the United States.

Other Collective suppliers have their own windows, fees, and exclusions. If we do not already have the supplier’s terms when you write to us, we will obtain them before authorizing a return.

Shipping Costs on Returns

Unless the return is due to our error, the supplier’s error, a defective product, or an incorrect item, or the supplier covers return shipping, you are responsible for return shipping costs. You are also responsible for the original outbound shipping charge, which is non-refundable except in those same situations or where law requires otherwise.

If a package is returned to the supplier because you provided a wrong or incomplete address, or because delivery was refused, you are responsible for the original shipping charge, any return-to-sender or restocking costs, and the cost of any reshipment.

Refunds, Exchanges, and Cancellations

Refunds are issued to the original payment method after the supplier receives and inspects the returned item and approves the refund. Inspection and processing often take several business days after the return is received, and your bank or card issuer may take additional time to post the credit. Restocking fees and non-refundable shipping charges will be deducted from the refund as applicable.

Exchanges are available only if the supplier offers them for that item and stock is available. We may require you to return the original item first and place a new order for the replacement.

We cannot guarantee cancellation after an order has been submitted to a supplier. If you need to change or cancel an order, email us immediately. If the supplier has already started processing or has shipped the order, the return rules in this policy apply.

If we or the supplier cancel an unshipped order, or cancel items that have not yet shipped, because the items cannot be fulfilled, we will issue a full refund of the item price plus the associated shipping charges and taxes charged for the cancelled items.

Defective or Incorrect Items

Inspect your order when it arrives. This section covers product defects and fulfillment errors. It does not cover damage that occurs while the package is in the carrier’s possession. If an item has a product or manufacturing defect, is missing parts or accessories, or is not the item you ordered, email us at support@birdiesandbeer.com as soon as possible, and include your order number, photos, and a brief description. We will work with the supplier to arrange a replacement, return, or refund according to the supplier’s policy and this policy.

Loss, theft, delay, or damage that occurs after the package has been given to the carrier with a tracking number, including transit damage, is addressed in the “Lost, Damaged, or Delayed Packages” section of our Shipping Policy. Those issues are handled as carrier claims. We will help you track the package down, as described in that policy.

Chargebacks and Payment Disputes

If you have a problem with an order, email us first at support@birdiesandbeer.com so we can try to resolve it. You agree not to file a chargeback or payment-network dispute for a reason that is inconsistent with this policy, our Shipping Policy, or our Terms of Service. Examples include disputing a charge after you have received the item as described, after you have failed to return an item as required, or after risk of loss has passed to you under our Shipping Policy.

We reserve the right to contest chargebacks and disputes and to provide the payment processor or card issuer with these policies, your checkout agreement, shipment tracking, and related records. Filing a chargeback does not excuse you from return-shipping, restocking, or other amounts you owe under these policies, except where prohibited by law.

Questions

Email us at support@birdiesandbeer.com. We are located in Savannah, Georgia, United States.

This policy is part of our Terms of Service. Shipping rules, including risk of loss, are in our Shipping Policy.